Hello, I just called to check if we need reservati...

Hello, I just called to check if we need reservations for a party of 12 adults and 5 children at 4pm today this Sunday. The male receptionist who answered the phone was unbelievably rude, curt and unprofessional. He first answered that you don't take reservations so I asked does he know if it is likely to be busy / will you likely have space at 4pm, he said "I have no idea because I can't see into the future" and was very rude and gruff. I said to him that sometimes knowing how busy it is on other Sundays in the past is an indication about how busy it might be today, he rudely said, "ok, it'll be a 45 to 60 minute wait" over and over. When I asked him for his name and told him that I wanted to talk to his manager about how rude he was being, he became angry, refused to give me his name, and hung up.

Of course now I have no intention on bringing my family there today or ever again. In the past we have come there many times to enjoy the pretty marina and the dockside seating but there are many other waterside venues in Annapolis that I'm sure would be happy to accept our business without rudeness and unprofessional staff being sarcastic and abusive to customers asking routine questions.

Terry