Neil Swartz

Review of Thunderbird Headquarters

I am going to move TB HQ do the bottom of my sourc...

I am going to move TB HQ do the bottom of my source list based on my last experience. Last week I ordered two parts. The first, a battery clamp, was in stock and was shipped with a $15 shipping charge. While this was on the high side of acceptable freight charges, I accepted it. When I called to see when the second part, a speaker which was backordered, would be shipped, I was astounded to hear that I would be charged a second time for shipping. How is your lack of inventory become my shipping costs to bear?

I did find a simple solution, that is to take my business to the Bird s Nest. They had the speaker in stock and it arrived today, the same day as the battery clamp you shipped. Ironically, it was a heavier piece and they only charged me $12. Yes, I had to pay a second charge, but that was my mistake for choosing the wrong TB supplier, Thunderbird Headquarters..