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susan reinders

4 years ago

WE had tankless water heater installed 2 wks ago. ...

WE had tankless water heater installed 2 wks ago. Jacab was going to go thru the antic and run necessary pipe but decided to just go thru the house and run gas line outside. no problem. He put the wrong brackets on the pipe and it was falling off the house the same day. WE called him back and he but additional brackets and 19 yes 19 holes and gauge on the house. we called to have repaired and then didn't send someone. THen we called again and was scheduled for Sat am. 8 no show they send the plumber jacob who put all the holes in the house. He said there was no record of the work order. WE called Rachel again the manager who set the appt up. After getting very angry we have an appt for 11. it is now 12:15 and we called and they are sending the plumber. Again not what we need we need them to fill in all the holes and paint like they promised. This is absolutely insane the service or lack of we are getting.

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