Charley Bowling

Review of Safeco

Absolutely horrific company!!!!!!!!!!!!!!!!!!!!!!!...

Absolutely horrific company!!!!!!!!!!!!!!!!!!!!!!!! I will waste character allowance to provide the exclamation points it deserves. I've had them for over 2 years now. I've made one claim for windshield repair the whole time. My premiums have skyrocketed each time. To top it off nobody is ever in my Lynnwood office when I call. It goes to voicemail each and every single time. I run a business and don't have time to play phone tag with a business I am paying a great amount to do business with. The straw that broke the camels back is I cancelled my policy about a week ago and telling them to stop payment. They still withdrew $300 out of my account after having ample time to correct this. After digging with several reps on the phone they decided to tell me that there are state mandatory fees of 8-10 percent of the whole policy (not the balance) that will be deducted for cancelling. So not only will I not get the refund I should be getting but they are stealing from me. The worst thing about this is not that I'm trying to avoid some statewide mandate. It's the lack of transparency, customer service, and fraudulent business practices. I had to do a stop payment from my bank which cost me an extra $37 to ensure my financial safety from an irresponsible company. I KNEW I should have done this when I cancelled. They never responded to my email or voice message when asking to cancel. Never sent a confirmation. Just continued to take my money with no explanation. Thank you Safeco which, by the way, is a subsidiary of Liberty Mutual being the parent company. What a rip off! I will never do business with you or any of your off-shoots.