Shan Shan

Review of Riverlife Brisbane

Attended the Riverlife Wonderlust New Years Eve ev...

Attended the Riverlife Wonderlust New Years Eve event. Intially when I booked the tickets to the event there was a place to list all dietaries which I added to the booking as everyone attending had one, one guest was low fodmap. Everything was fine until the day before the email advises you to email the functions co-ordinator to be assured of your dietaries. I emailed about our dietaries ( no beef and lowmap) I was then advised that they would tell the chef about the low fodmap but they could not guarantee anything would be able to be provided, which meant that nothing had been organised even though you had to list dietaries. Luckily they were able to advise what the no beef options were. Got to the venue early so that we could find a person to provide food for the dietaries. When the food stations opened we informed of our dietaries, a person had to track down what we could eat and they were ill-informed of what was available for the low fodmap diet even though a list of food was provided to the function co-ordinator in an email due to the finite food that could be eaten. The person then had to come back and ask what exactly could be eaten by my low fodmap guest, as it was too loud and too difficult to explain all items that could be eaten my guest gave a simple explanation which resulted in them eating very little food. This was disappointing since we listed this dietary upon booking so there was an expectation that the dieataries would be catered to. This experience along with the inability to get plain water as there was no where but the packed bars to get this resulted in us leaving the event after only 2 hours. We were also disappointed in the lack of social distancing in the food and drink lines aswell as the lack of organisation in the service. From the start there was mixed messages about how to obtain food or drink and the amount you were allowed to take from the bar. Having set areas for certain drinks was a good idea but the bars were not set right for the amount of people attending especially since most beers were served warm and not cold. Very disappointed and would not attend a function here based on this experience.