I am appalled at the experience I had today at App...

I am appalled at the experience I had today at Apple Tree service dept. I have bought 3 brand new Hondas within the last two years, and until today was considering buying another one. I took my 2015 CR-V in to have the washer sprayer fixed under my existing 3/36 warranty, and was told by the service advisor that based on his smell test on a shop rag of unknown origin, that in his opinion the fluid was contaminated and had caused the pump to fail.

The only problem with the sprayer is that it had run low on fluid, and I went to Advance and bought a new gallon of Rain-X washer fluid, and topped up the reservoir. I did this myself and therefore know that the fluid is new and clean. I went from a sprayer that worked 100% fine one minute, to a sprayer that does not work at all, and the only change was adding new, clean fluid. This evaluation blew my mind. I am not an idiot, and I am very honest. I refuse to pay for a warranty issue, as I have already paid for three warranties and never used one for any reason.

I am waiting a call from their service manager, and I hope that he will see fit to do the right thing. I am a retired engineer, I know pumps and power, as well as the effects of chemical attack on pumps and seals. I have plenty of time to follow up on this, and if I do not get correct redress of this issue, I will take it up as many levels as needed to get fair treatment.