Sheila Stalik

Review of Emerald Outdoor Living

Went in to purchase chemicals for a new pool we pu...

Went in to purchase chemicals for a new pool we purchased. The gentleman over the phone told us to bring in a water sample from our pool for free testing. We just filled it up a day earlier. They recommended several different chemicals to put immediately in our pool that WAS crystal clear and the very next day, our pool looked like we poured ten gallons of milk in it. Cloudy, couldn't see the bottom of the pool any longer. Called Emerald Pool to tell them what we were experiencing and told us to just let our pump run and it would clear up in a day or so. Two weeks later, still no progress. Calcium at the bottom of our pool, 6,000 gallons of water wasted to just turn around and replenish and start all over after we spend days scrubbing our new pool. Customer service was TERRIBLE. Did not apologize or offer any kind of refund or discount on future purchases to compensate for the money we spent for nothing, not to mention the water we have to pay for to refill the pool. We should have stuck with our original pool place. Hot Stuff Spas and Pool. Never again will I give this business my money.