We are in the market for a pool. Being new to the ...

We are in the market for a pool. Being new to the area I reached out to our community for referrals. Pulliam had rave reviews so we called them. We were told that our info would be passed along to the sales rep that serviced our area. After a weeks time with no call, we called again and waited another week, still no call. We called for a third time and still no one called us. I understand it's a busy time, then don't make promises that someone will contact people when they don't. We are very disappointed in the lack of customer service.