In bad faith, to flee !! I never give an opinion, ...

In bad faith, to flee !! I never give an opinion, even when I am disappointed, but I decided to leave my opinion on all the sites that talk about opteven.

However, before leaving my review, I sent 3 e-mails to opteven, one on their website, another to customer service and the last to technical service, none of which replied. Well done.

In November 2020, my car broke down, the alternator belt broke with a major water leak, the car was towed to the garage closest to my home, verdict, after putting it under pressure, leaking in several places, water pump, oil filter support, and inside the engine, it had to be disassembled, to arrive at the place of the leak. (dsl for terms but I don't know too much about mechanics)

Well I call opteven to benefit from the mechanical warranty, they told me that the mechanic to call. Of course, mechanics don't know about opteven, or they have bad experiences with it.
In short, the mechanic calls them, we ask him to send a photos of the parts changed and send the estimate.
My mechanic sends all this, 3 weeks later, opteven answers us, in view of the elements sent (photos), the removal of the parts on the workbench, deprives us of any technical analysis which justifies the replacement of the requested elements (LR leak)

If the photos prevent you from doing a technical analysis, you had to tell the mechanic on the phone not to touch anything and not to drop anything at all before taking the photos or send an expert to analyze on site.

Today, I paid an invoice of 1580 while in my mechanical breakdown contract, I am entitled to a refund of up to 3000. We are tightening our belts during this festive period, while the insurance companies are cramming on our backs and especially during this year of health crisis.