Really wish there was a ZERO star to give!!!

Really wish there was a ZERO star to give!!!
The worst experience ever. Hotel, Service (or lack thereof), room, STAFF!!! WOW. I have been traveling on business mostly to US for the past two years and I stay at Marriott in Michigan. Amazing hotel, even better customer service, clean, comfy bed, chef that should be awarded Michelin Stars. Based on that, and since three was limited availability due to COVID, I booked two nights at this god forsaken place.

The Room: first night we realized the carpet was damp below the balcony door, we thought it may be due to rain, second day the water had reached the TV!!! The second night, we slept in a stench of damp carpet and probably mold!!!

The Food: do yourselves a favor, Eat out!!! $160 dinner for two, ravioli with store bought Ragu sauce and at the end, I found Penne, probably leftover from another plate, in my plate.

Restaurant Service: if you are lucky and are a member of one of the local families, and these young millennials know you, then you get all of their attention and service, otherwise: you have to ask for something for three times, then you get it with an attitude!!!

Overall Value: no such thing exists!!! $650 per night, not even worth $65

Despite all of the above, my partner and I tolerated these so we can enjoy our 3-day vacation. The last night we asked for a late checkout, which since I am a Bonvoy Gold Elite member, I am entitled to, and this is when they truly showed what they are made of. Complete refusal, and the second moron I asked pretended to talk to the manager, called me in the room and pretended to be the manager and refused us again!!! Problem with such inexperienced hatchlings, is that they think they know it all and people who dress casual on their vacations, are simple morons and can be condescended and ridiculed!!!

Well, what I have started with Bonvoy will get to the bottom of this, but to save others form the same pain, if you are not local and don t have a family member, don t waste your money, a
simple motel will give you a better experience and more value.