Angela Winston

Review of sheraton broadway plantation

I CAN'T GIVE A 0. OTHER GUESTS MUST HAVE HAD NEWER...

I CAN'T GIVE A 0. OTHER GUESTS MUST HAVE HAD NEWER RMS. MOST HORRIBLE RCI EXPERIENCE IN MY LIFE!!!! AS A PLATINUM MEMBER I WAS BEYOND DISAPPOINTED. THIS SHOULD NOT BE A GOLD CROWN RESORT. CHECKED IN 07/16/16 (822)THE ROOM WAS NASTY. I HAD TO CLEAN THE ROOM WITH LYSOL AND CLOROX. THE FLOORS WERE NASTY THE CARPET HAD HUGE STAINS. THE KITCHEN FLOOR WAS DIRTY AND THE WALLS HAD STAINS EVERYWHERE. THE FRIDGE HAD DIRT & DUST ON TOP & INSIDE. THE KITCHEN CHAIRS AS WELL AS THE LIVING ROOM CHAIRS AND PILLOWS HAD NASTY STAINS ALL OVER THEM. I HAD TO SPRAY WITH LYSOL AND SPREAD A SHEET OVER THE COUCH IN ORDER FOR SOMEONE TO SIT DOWN. THERE WAS DUST HANGING FROM THE CEILING FAN . THERE WERE STAINS ON THE LAMP SHADES AND THE CURTAINS IN THE LIVING ROOM.
THE CARPET IN THE MASTER BEDROOM WAS WET FROM WHAT I ASSUME WAS AN ATTEMPT TO CLEAN. MAINTENANCE BROUGHT UP A FAN WHICH MADE BOTH MY HUSBAND AND I SICK. THERE WAS DIRT AND DUST ON ALL THE FURNITURE, IN THE CLOSET, IN THE TUB. THERE WERE NASTY STAINS ON THE WALLS AND THE CURTAINS IN THE BEDROOM. THE TV IN THE MASTER BEDROOM DID NOT WORK. I CALLED FRONT DESK AND SPOKE WITH STACY (MALE). HE WAS VERY RUDE AND UNCONCERNED. I WAS TOLD I WOULD HAVE TO WAIT UNTIL MORNING BECAUSE THE ENGINEERS WERE GONE. 2ND BEDROOM DUVET COVERS HAD BLOOD STAINS ON THEM. THERE WERE NOT SHEETS FOR PULL OUT COUCH.
I WENT TO THE FRONT DESK THE NEXT MORNING BECAUSE I COULD NOT STAY IN ROOM 822 NO MATTER HOW MUCH I CLEANED. IN ADDITION I BOOKED TWO MORE THREE BEDROOMS FOR MY FAMILY ARRIVING ON SUNDAY, I DID NOT WANT THEM TO EXPERIENCE THE SAME THING. I SPOKE WITH ALEXANDRIA ( I HOPE I REMEMBERED HER NAME CORRECTLY). I SHOWED HER THE PICTURES I TOOK AS PROOF. SHE APOLOGIZED AND OFFERED TO MOVE ME INTO ANOTHER ROOM. SHE GAVE ME THE KEYS TO THE ROOM I WOULD BE MOVING INTO AND LATER THE KEYS MY FAMILY MEMBERS WOULD BE MOVING INTO. ROOMS 813, 910, AND 911. THE ROOMS WERE A BIT CLEANER BUT STILL HAD NASTY CARPETS, NASTY STAINED COUCHES AND CHAIRS. AGAIN I HAD TO CLEAN WITH LYSOL AND CLOROX. MY FAMILY ARRIVED AND WE MOVED AND TRIED TO MAKE THE BEST OF IT, ONLY TO DISCOVER ON TOP OF THE ROOMS BEING NASTY THEY WERE INFESTED WITH ROACHES AND SPIDERS. I CALLED THE FRONT DESK AGAIN AND SPOKE WITH THE SAME RUDE REP STACY. HE TOLD ME THAT THERE WAS NOTHING HE COULD DO BECAUSE THERE WERE ONLY ONE BEDROOMS AVAILABLE AND I WOULD HAVE TO WAIT UNTIL MORNING FOR AN ENGINEER. MY HUSBAND WENT TO THE STORE TO BUY RAID ROACH AND BUG KILLER AND SPRAYED ALL THREE ROOMS. WE WERE ALL UNCOMFORTABLE SLEEPING. WE COULD NOT UNPACK OUR CLOTHES OR FOOD. I WENT TO THE FRONT DESK THE FIRST THING THE NEXT MORNING. I SPOKE WITH BECKY. SHE APOLOGIZED AND FOUND THREE TWO BEDROOMS/ 930,931, AND 932. SO FOR A THIRD TIME I WAS MOVING AND MY FAMILY MOVING FOR THE SECOND TIME. ROOMS 931 AND 932 WERE READY TO MOVE IN. I RECEIVED A CALL FROM THE FRONT DESK SAYING DON T MOVE INTO 930 BECAUSE THERE WAS PROOF OF ROACH ACTIVITY AND THAT A PERSON FROM ECOLAB WAS COMING TO INSPECT AND SPRAY. THIS WAS AT 10:00 AM . THE REPRESENTATIVE DID NOT SHOW UNTIL 8:00 PM. HE WAS RUDE AND CONDESCENDING. HE CAME TO ROOM 930 FIRST AND LOOKED AROUND AND SPRAYED THE KITCHEN, LIVING ROOM AND BOTH BEDROOMS. HE SAID THE SPRAY WOULD NOT PREVENT THE ROACHES FROM COMING IN BUT WOULD DRAW THEM OUT. I LEFT FOR DINNER WITH MY FAMILY AND UPON MY RETURN THERE WERE ROACHES IN THE KITCHEN AND THE LIVING ROOM. HE DID NOT SPRAY ROOMS 931 AND 932 THEY DISCOVERED ROACHES AS WELL. BEFORE LEAVING THE ECOLAB REP INSPECTED AND SPRAYED ROOM 911. HE STATED TO THE MAINTENANCE GUY THAT HE WOULD HAVE TO TALK TO WEST REGARDING DOING ANOTHER BOMBING BECAUSE IT WAS TIME. HE TRIED TO CONVINCE MY HUSBAND AND I THAT THE ROACHES WERE NOT TRANSFERABLE AND THAT THEY WERE COMMON. NO ONE WANTS TO HEAR THAT WHEN YOU SPEND A GREAT DEAL OF MONEY TO ENJOY A FAMILY VACATION. IN ADDITION TO EVERYTHING ELSE YOU COULD HEAR EVERYTHING EVERY FOOTSTEP, PPL USING THE BATHROOM IN OTHER ROOMS, EVERY BUMP, DOORS CLOSING, PPL TALKING. THE MOST HORRIBLE TRIP EVER!!!!! I HAVE PICS.