Cdo27CJD

Review of Gala Group plc, London, U.K

DO NOT USE this office - unbelievably terrible ser...

DO NOT USE this office - unbelievably terrible service.
We had a customer walk into the office to deliver a package and was turned away from the Regus staff who told our client that we didn't have an office at the site. After raising a complaint, myself and one other of our directors then walked into the office on Berkeley Square to see if this would happen again - it did, we complained then and there and spoke to the staff at Regus.
After months of emails, the manager in charge of our case essentially denied that his staff would have turned a customer away and refused to acknowledge the issue at all. Then tried to appease us with a one-time use of a ''free meeting room''. They are absolutely useless there - may have too many customers to have any coherent record of companies listed in their office. DO NOT USE. We are currently in the process of referring the matter to trading standards. Most incompetent company I have ever dealt with.