I ordered a courier for this morning to pick up at...

I ordered a courier for this morning to pick up at 8am. At 8:14am the courier was still not at the location, the courier stated he was 5 mins away on this call. The courier arrived at 8:26am in the lobby of the hotel.

My boss was furious that she sent the bellman away to when he came to get her bags because the courier should have already been there. She had to kick the box down the hallway and into the elevator down to the lobby. At that time the courier had just arrived at 8:26am. When I called back (at the same time the courier arrived at the hotel, they beeped in on my other line) the lady that answered said that my pick up time as "around" 8am, which is not true. Event phone call I repeatedly said 8am, because my boss has an appointment to get to and she was checking out of the hotel at the same time. She waited past the time she could waiting for the courier.

I requested a refund.