I took my car to the service center because of a r...

I took my car to the service center because of a recall that needed to be done on it. My passenger side window has not been working, since November...but the window was up, so I wasn't in a hurry to fix it because I rarely need to use it and it is a "$360" fix. I did ask about the regulator and asked for an estimate because my window did stop working and eventually wanted to fix it one day...my biggest pet peeve, though, is that I specifically told them that I did not want them to do anything, I just wanted to plan my finances according to the estimate and do the repair when it fit my schedule best. I was very clear that all I wanted done right now was the recall.

I heard nothing about if it was done or not. Not to mention, that when I called about bringing it on friday, they told me that the recall would take 1.5 hours, so I planned accordingly, brought my backpack and was going to do homework. They had conveniently forgotten to ask if my car was a manual transmission, so when I arrived, they said it would actually take 5 hours because it was a manual. So I left it, had them drive me home (a 30 minute trip) and thought they would finish on saturday and let me know. No call on saturday, and when I called to find out the status, they had already closed a half hour before....at 3pm. I sat on hold, though, because when I asked to be transferred to the service department, they didn't bother telling me that the service department closes earlier than all other departments on saturday...and there was no "leave a voicemail option" just the "we are sorry that you are on hold, your call will be answered according to your order in the que".

So, because the were closed on Sunday...I then had to find alternative transportation to my 6am bus ride to Clemson. I got a text that morning with about 2k worth of work that it "needs", to include the window regulator...but still no notice that the recall was complete. I called after my 12 hour school day, to ask if it was finished and after 10 minutes on hold waiting for the right person, the guy was like "yeah, I sent you a text about the window regulator price this morning, did you want to have that done?" I said no, not yet (and then started to cringe as I feared the worst...maybe they had let the window down on it and were hoping I wanted the fix so they didn't have to worry about putting it back up). I told him that I would be picking it up in about an hour or so and he said that they close at 6 and that he would have the guys get the car ready and bring it around. My husband and I drove 30 minutes to pick it up. They were, of course, very friendly and gave me the key and paperwork to sign. I was relieved to be leaving with my car...but when I arrived home (in the rain) the window was down about 2 inches on the passenger side. I find it very ironic that for 3 months, my window stayed up just fine and when I get home...it magically can't stay up on it's own.

I will specifically not get it fixed there...because they (though friendly) have wasted enough of my time and energy. What was originally supposed to be a "1.5 hour fix" ended up being 3 days without my car and a $300 out of pocket, much sooner than expected, fix. I say $300...because that is what someone very well known, with EXCELLENT reviews in town quoted me...$60 cheaper then this service center.