Randy Haar

Review of Genz-Ryan

If I could give them less than one star I would! T...

If I could give them less than one star I would! These guys were misleading me by telling me that I needed a whole new venting pipe to vent my hot water heater. It would involve ripping out my sheet rock. I spoke to another plumber and he said it was not required by code. Furthermore, another company just vented my new furnace without changing my venting pipes. After repeatedly asking Genz Rayn to provide the code that states new venting was needed, they could never produce the documented code. I wounder how many others they have taken advantage of by telling them they need all new venting when it is not required. They gave me quotes between $4,500 and $11,000 to put in a water heater! Absolutely crazy!! You can buy a water heater at Home Depot for $1,000 and pay a reputable plumber under $500 to install for a lot cheaper! They refused to give me my money back after trouble shooting the issue and were unable to fix it. NEVER USE Genz Ryan! They will mislead you and charge you crazy prices! Very poor customer service. I am so sorry for anyone else out there that fell victim to having your sheet rock ripped out to put in new venting that is not required. Go get your money back!