Alexandra Herrera Review of The Wit Hotel
Very upset will not be going back. We booked a roo...
Very upset will not be going back. We booked a room through Expedia weeks to prior staying, when we checked in, we came to realize that there was no tub in our room only a shower. The reason why we booked that specific rooms as because we wanted to enjoy the tub and awesome view. When we went downstairs with the staff to clarify the mistake of the room
they told us it was the third party's mistake which is Expedia, that sometimes the rooms change which makes no sense if we payed and booked for a room with tub. They told us they could not do anything, and we even asked if we could at least upgrade and pay the difference and they said there were no rooms available. Horrible experience, they didn't even try to help us to get a room, the only thing they offer us was a $25 voucher. Will definitely not be going back.
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