Second time in a month I have stayed. First time ...

Second time in a month I have stayed. First time upon checking into room, garbage left on floor, food crums, globs of other people's hair in bathroom shower and floor, and smeared nasal contents on the sink . I want given another room and free desert and wine they then charged me for. I had to call and request the charges be taken off. The second room I was moved to had hair still in the shower but did not find that out until the morning as I was in shower.

Before booking this hotel agin I spoke to Kathy and was promised she would track my upcoming visit and ensure room was clean.

Second time upon checking was assured room would be clean. Hair on floor in bathroom and in shower, and finger prints all over silver light fixtures. House keeping is a total disgrace! Will not spend another night here again! I have video of room cleanliness both times. I am sure I am being more critical the second time. But other people's hair is beyond disgusting.

I have been moved again to accommodate my request for cleanliness.