Refused to give my wife a refund after saying she ...

Refused to give my wife a refund after saying she would give her the option to tan or get a refund after asking my wife is she was going to scratch up her bed because she left a negative review on Yelp and Google. (Long winded sentence for the win)

Friday my wife went into this tanning salon with the intention of using her monthly pass but had our daughter with her. The lady was already upset because a previous customer had used the restroom in her tanning bed and she had to turn down a local doctor because of this. My wife learned all this from waiting her turn to speak to the lady about using the bed and allowing my daughter to sit there. She said No it was against the rules and that my wife had known that already. We were under the impression the kids were not allowed to TAN *under 14yrs* but we were never informed they could not sit in the booth. My wife then tried to ask the lady 3 times ; unsuccessfully due to interruptions from the lady, if our daughter could sit in the office/waiting room. Without hearing her out she said "NO NO NO". My wife gives up and leaves and eventually writes up a review.

So here comes today, my wife decides to go back (without daughter lol) and asks to use the bed. The lady asks if she was going to ruin her tanning bed because my wife left a bad review. She gave her the option to use the beds if she wouldn't damage them or give her a refund.

The lady starts giving my wife a hard time now about friday. She lectors my wife (who is an LPN) about why she even brought her daughter along stating it was "torture to make her sit there". My wife let alone anyone shouldn't have to give reasons to ANYONE why they do anything to begin with if its not police but my wife being the nice person she is tells her my daughter asked to go with me so she could be dropped off at the theater afterwards. Who would of known this would of caused WW3 in Mountain Home Arkansas lol.

After listening to this enough, my wife decides she just wants a refund instead of tanning. The lady then says NO! She tells my wife that she thinks my wife is a person that always has to be right. When the facts are facts, they are the facts. So she wasn't wrong.

She shows my wife a contact she signed years and years ago. Nothing recent due to the fact she was too busy to go over the rules or have her sign a new contract when my wife signed up a week ago for a new month (first time in probably 5++years we've been there). Thats the reason overall why she won't give her money back.

Whole situation is silly and petty to hold $70 over someone else's head because another customer.

Thanks for coming to my review!