Totally botched Manicure!!! Paid for a (1 Hour) Sp...

Totally botched Manicure!!! Paid for a (1 Hour) Spa Manicure only to have a 30 minute appointment. Stylist was late, didn't know what service she was suppose to do (had to ask me if it as a Spa or Express...) and had nothing ready (also had to wait for her to do). She filed my nails down to a nub and in some spots WAY TOO FAR into the cuticle/nail bed to the point where my fingers hurt 3 days later still. I would have said something when it first happened but the room was too dark to totally see the details of length and edges. I did let her know when it was hurting during the filing to where she did back off a little. When I asked her about the Gel compared to the regular polish, she did tell me the differences. But when I asked about the price difference she only said that it was only $2-3 more......FAILED to mention that it was PER FINGER! Manicure went from $30 to $48, only to have the gel start coming off within less than 24 hours later. In the end my finger nails are different lengths and filed so horribly that I will have to let them grow out to fix them. My fingers still hurt and after calling (had to leave a message) and asking for the manager to call me back, still no call back. I had to call my regular salon and told them that I had a Manicure Emergency just to get the gel off so it wouldn't damage my fingernails any further (which they were able to get me in same day to get removed, thank God!)

I normally don't go to Ella Salon but my regular gal was booked for over 3 weeks.......I should have waited. Then I wouldn't of had red and inflamed cuticles and $60 richer. I WILL NEVER RECOMMEND Ella's Salon...ever.