The food was great! However My boyfriend went in p...

The food was great! However My boyfriend went in paid for it at 3:48 and was still waiting to get the bubble tea we paid for. It has been over 22 minutes since the waiter had said our order was ready through text message and none of the staff has fixed the situation or even apologized. I am very dissatisfied with the service. Over 6 people went in and out with their orders that were complete. I have been going here for 10 years almost and I love the food and the vibe. However the service over the last couple of years has just gotten worst and worst.