ADRIANO C

Review of Mercedes Benz Autobahn Motors

Service advisor Anthony took excellent care and wa...

Service advisor Anthony took excellent care and was very attentive when I took my car for its first service at Autobahn about a month ago. The complimentary shuttle service was quite convenient. However, my perception of this dealer changed when I had a problem with my car's battery this week that needed to be serviced at a dealer. I called Autobahn's service department multiple times during the day to schedule an appointment but my calls were never picked up. I left two messages that were not returned. So I called the service manager Nick Serrano and left him a message explaining my attempts to book the service that was needed in a timely manner. Mr. Serrano called me back at around 7:30pm saying it was Nick from Autobahn, inquiring that I had left him a message. I briefly explained that I tried to schedule a service with Autobahn but was not able despite several attempts and that unfortunately I had to call another dealer due to the urgency of the matter. He answered with a curt response: " ok, you have a good day then, sir" and then he simply hang up on my face. No interest in understanding what had happened or apologies for the frustration. Instead, an impolite, disrespectful and unprofessional call ended hanging up the phone on a customer. Despite the excellent service provide by the service advisor Anthony, I don't plan on having future services performed at this dealer.