Chantal Lawrie-Ross Review of Smartpay New Zealand
AVOID !!! Be very careful of the small print and t...
AVOID !!! Be very careful of the small print and the automatic YEARLY roll over of contracts with this company once your initial term comes to an end. After 6 years a client, absolutely no empathy that my business is actually closing down due to the extreme difficult months we've had over lockdown, instead offering a lesser amount tied into a new 36month contract (how is that a solution?) I am now left with a massive cancellation debt as they do not even send a courtesy letter out to let you know your year is coming to an end and then it automatically rolls over for a year. Quick to sell and waive fees when they trying to lock you into a new contract. Would not recommend them at all. As for the generic answer below that was received, it is the same to every complaint of the same nature. This company has absolutely no customer service skills. Stay away

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