John Polito

Review of Condado Plaza Hilton

The Hotel must have been nice once, and not so lon...

The Hotel must have been nice once, and not so long ago. The upkeep and quality of service are indicative of poor or clearly incompetent management. With very few exceptions the staff is completely unresponsive. I booked and paid a bundle for a 3 bedroom suite and upon arrival there were POT ashes and associated spent blunts, throughout the master bedroom dresser drawers, the suite has a panoramic view of the beach and ocean which would have been magnificent if the windows were no filthy inside and out, they look as though they had not been cleaned in 5 years on the outside and uthe inside was covered in toddler and children food related finger prints, these same prints were all over the suites decorations and cabinets.

Neither one of the three tvs in the suite were able to receive any cable related functions that would be advertised like ground hog day every time the tv was turned on. The Washing machine which appeared to be brand new was broken No Spin Cycle.

The apartment had a nespresso machine however the hotel did not provide the units to make coffee, which are only available by mail order(Device was useless).

Dishwasher did work, luckily as it was left full of dirty dishes for me to wash anp away for the fine Hilton company.

What brought this experience together was the response from the staff and management once these issues were reported. Literally request after request to have the problems addressed were left unanswered.

I am a Hilton Honors member and like the brand, however this property in being mismanaged and the staff are ambassadors of that mismanagement.