Ask yourself one question: Do you want to be respe...

Ask yourself one question: Do you want to be respected in the hotel? If the answer is yes, then do NOT stay in this hotel. In Hilton, they do not care about customer service at all. Let me name a few out of many, many examples:

I asked them politely for storing a few pieces of baggage: I miscounted the number, my bad. But one of their lovely staff challenged me by saying You said there were 4, now that there are six. So what is wrong with you?' In a very very unfriendly, hostile manner.

Their breakfast queue is ridiculously long. Then you can enjoy your breakfast with rude staff literally crashing dishes and cups and take away your forks and knifes so that you can leave earlier and make room for them.

We booked a quadruple room and we found that there are only two sets of everything. We asked the staff and they start blaming each other. The room keeping staff said they were not informed and the check in staff said it was the room keeping staff fault. I simply do not want to hear any of this and I only want to have enough towels to dry myself.

They simply do not care about guests because they are in London. There is a great demand. But if you want to get more respect, you can book backpacker hostel or anything other than Hilton.