Terry Loyd

Review of Toyota of Tampa Bay

I just moved down here recently, I have a brand n...

I just moved down here recently, I have a brand new Toyota that I did not buy here but needed serviced for my 5000 mile check up maintenance . When I arrived my car was checked in like normal everyone was very professional. I got a shuttle ride to the mall and back while my car was being serviced . The problem came when I received my car . Clearly it was handled carelessly , there was a huge red scratch on the drivers door that was not there before. I was offered a complementary car wash but my car looked exactly the same when I received it . Please don't offer something if your not going to do it. It was on my bill that it was washed but obviously my car hadn't been cleaned whatsoever. At this point I'm wondering if they even did anything at all or if my car just sat in their lot for three hours.