Genuine willingness to help with a decent knowledg...

Genuine willingness to help with a decent knowledge of the product. Why decent? No one has a great knowledge of these products as far as I can tell, Audis are complex, and made much more so by covers and cowlings and guards and beauty strips and the like. They have unexplainable proclivities that only online forums can illuminate, like a 3 liter diesel that has a hitch in its giddy-up caused, after two botched attempts to fix, by a bad adblue pump. Who would have thunk? The sunroof took me three months to figure out and made me feel dumb as a rubber thumb after it revealed itself to me (just had to speak friend and enter!) and I still do not fully have my head around why such a vehicle would have no USB port of any kind when my 2011 Buick had one.

But I digress, the dealership is fully aware of this and does everything they can to ameliorate the mayhem well-intentioned German engineers cause, five stars.