We bought a new 2019 Suburban 29 days ago and stil...

We bought a new 2019 Suburban 29 days ago and still to this day have not received the vehicle. We have had little to no communication coming from Echo Park and the little communication we have had is because we call persistently. When we signed for the car a back seat was not operating correctly and we were told it would be a couple days however here we are 29 days out and we haven't so much as even seen the car since we signed the contract.

Every time we call the person who answers can never actually help us and tries to pass on the message to whomever can but then no one actually calls back. We finally got ahold of Vance Washko at about day 21 and supposedly was going to set up a rental and send a reimbursement check for the 1st bank payment but here we are now almost a full month out and still no check or rental car. I even gave extra time related to the thanksgiving holliday but reached out on Monday as well as Tuesday and haven't heard back. I even called again today and it comes down to the same story, "I'm sorry everyone is currently unavailable at this time leave your name and number and we will call you back" You would think that after buying a $40,000 car they would at least try