I am reviewing the hearing aid I purchased through...

I am reviewing the hearing aid I purchased through the Bill Wilkerson Center. It is Quantum in the ear hearing aid. It has a piece on the end that is called the vent and can detach from the aid. I have had it come off twice and the Vanderbilt clinic fixed it. This week it came off in my ear and was so deep it was laying on my ear drum. When I called they advised me to go to the ER or a ENT. It took both to get it out. The ER tried and could not remove it and sent me to an ENT who got it out. I now have bleeding and a week of healing. What's really upsetting is I went to Consumer Affairs site on this brand and it says "This company is not yet accredited." I made the assumption Vanderbilt would only offer accredited company products. I have requested an attorney to contact me. This is not a safe product to purchase.