Went to a wedding reception there in June of 2018....

Went to a wedding reception there in June of 2018. Valeted my 2014 Ford Raptor when we showed up. We hung out for a good 4 hours or so at the reception. Once we got down to the front of the hotel after the reception, the valet manager tells me, "I've got some bad news, but it could be worse." Come to find out some lady tried to make a u-turn in the parking garage and hit the rear end of my truck, denting and bending the back bumper and part of the body. I was assured by the manager that somebody would be in contact with me within a week to explain the next move from there. I signed an accident report that was filled out and signed by the person responsible for hitting my truck. So now as I type this, its January 2019, I've tried multiple times to contact the hotel and insurance company for the valey service, to have nothing resolved. It's a shame that such an elegant and expensive hotel as The W can't reach out to help a customer who's property has been damaged. Parking is already an issue being in downtown Austin, so beware of the valet service as well.