Our flight to Fiji was cancelled because of volcan...

Our flight to Fiji was cancelled because of volcanic ash and hotel Sofitel refused to let us cancel or rechedule our holiday we booked months ago despite it being completely out of our control.

The customer service over the phone was very poor and we were given no reason for why we cannot be refunded even part of the fee for our entire holiday. Would not recommend this hotel to anyone, they makes Fiji as a whole seem very unappealing thanks to their poor service.

We will not be booking with them again.