Nate Hopkins

Review of Worcester Charter TV3

This Charter Spectrum Cable Communications locatio...

This Charter Spectrum Cable Communications location is an organizational mess, and an extremely disappointing service to use. They mailed me WiFi equipment after I pickup the same WiFi equipment from the store, resulting in an additional trip to this long-lined, long wait time store. The staff don't move with much efficiency, particularly as they ask customers about upgrading their services, when that isn't the purpose of their visit, for example. The store would benefit greatly from tactics to speed up service, such as entering the purpose for a visit at the check-in computer at the front entrance. But to further my negative experience here, the WiFi has gone out several times, and spectrum continues to have no idea why, even after too much time waiting on hold and uselessly speaking to representatives on the phone.