Karina Alonso

Review of Touch Laser Medical Spa

My experience in touch laser is terrible. Buy a p...

My experience in touch laser is terrible. Buy a promotion on groupon. When I arrived at the place, the owner Johana attended me. He offered me a full body membership, I liked the idea and I accepted it. The first section was done by herself. He never wore protective glasses and he only gave me some parts like patches, it was my first time, I didn't know if this was the procedure. Then every time I had to go, the wait was a disaster. They gave appointments and the times were not respected. Every time I went there was a different technician, the employees there did not last, the place was very small, the machine was reheated because it was a very small space. You had to stop the sessions and wait for the machine to cool down, the girl coming and going ... no privacy, they don't have a towel to cover you, not even a robe, and I'm completely naked. On several occasions, as I explained, the machine was reheating but on one occasion my arm was burned in three parts and I had to suspend the session because the machine was damaged. I sent a message to the owner Johana showing her the photos of how they burned me and telling her that I had to change the machine. Because it was not the first time I had problems, I always had to take a break to cool down the machine. And the only thing she answered me is that I should buy an antibiotic cream and that it will go away with time. She never offered an apology for what happened in her business. After that, the covid19 thing happened and everything was closed, and they continued to discount my membership on a monthly basis. One day I received a message from the owner telling me that they were going to attend closed doors because she was not yet authorized by the government to open the spas and she told me that they made an appointment by the hour and that everything would be sanitized. When I got there it was my surprise she as I was not expecting it was all dirty full of dust because they were repairing a floor. Two men working lying next to the door where the sessions take place. It should be noted that the door is a sliding door that closes with a magnet that is joined in the middle (that is, if it is not properly closed you can see inside) I completely naked I asked the owner to close it well. But she got a personal phone call and she wanted to go out to attend I asked her for a robe, of course I didn't have a towel to cover me because there were two men on the other side of the door and I was completely naked and I didn't have one either. I choose to give me the paper they put to cover the stretcher so that I can cover myself and she came out to answer his call. For the next appointment I called and explained that I did not feel safe with the care for the corona virus that nothing was sanitized, everything was dirty full of dust and she did not remember that I would go. I told myself the receptionist then better wait another 15 days for more security because they continue working. But they kept charging. I chose to find another place and now if I am really happy to be in a serious place I realize the difference with respect to the professionalism and the maintenance of the equipment. I don't know how I can hold out so long !!! And finally I tell you how I had a membership, they took out the money earlier than indicated from my account. And they carried more than they should. When I realized that, I talked to the owner and she told me that she would give me the credit. Terrible experience. Stay away from this place