Jeannie Mills

Review of Discount Labels Inc

Have used them for decades. They continuously m...

Have used them for decades. They continuously misapply my payments to the wrong invoice. When they call to collect, I always provide the proper documentation to prove it was paid, they say that the payment was applied to another invoice. And the invoice they indicate was also paid from another check, but that payment was misapplied. And so on and so on. They never correct their procedures to fix the problem. This has been going on for months. I own a company and should spend my time managing it rather than spend an entire day going down a rabbit hole that they have created in their Accounts Receivable by misapplying payments. This time I spent 8 hours looking for $14.21! And is still not resolved.