Diana Yazidjian

Review of Groupe Goulet Sports franchisé...

Sports Experts is the benchmark in quality sportin...

Sports Experts is the benchmark in quality sporting goods, competition outside the web being weak. Their customer service is so variable at home. There are times when you come across an advisor who is 100% dedicated to customer satisfaction, cheerful, courteous, respectful. Other times when the counselor is obviously tired, tired, not interested in helping in the choice of the client. We can even hear him sigh! Then there are those times when you can come across an advisor between these two extremes, which just happened to me. She helped us choose shorts for my caring son, then directed my son to a fitting room. She was helping another family. I asked her to see a t-shirt but she did not answer me, I asked her louder thinking that she had not heard me because she did not turn her head towards me. In a dry tone and without even looking at me, she replied that she was helping other clients.
I was without words because this attitude did not resemble that of the beginning. Wow. It made me cold and I didn't want her help anymore.
It's a little stressful because from one time to the next, you never know who you're going to come across.