I did a lot of research before deciding on purchas...

I did a lot of research before deciding on purchasing my pre-owned vehicle, and the final decision came down between two cars at two different dealerships that were each a 2-4 hours' drive from where I live in Knoxville, TN. The other dealership technically had the lowest price, but the salesman was incredibly rude to me, used pushy and manipulative sales tactics, and the whole thing just felt slimy. Meanwhile, Marshall at Honda World treated me with courtesy and professionalism, and I was able to negotiate on a good price with dignity. The price was a little higher than the other dealership's offer, and Honda World was the further drive out of the two, but the car I ended up with had less miles on it and is Honda Certified and it was well worth the extra drive to get to do business with people who treat their customers like people. I was very pleased with my experience.

On the drive home, the service light came on and there was a message that said the oil needed to be changed soon. I tried calling the dealership the next business day but kept getting disconnected. I called Marshall and he got in touch with the dealership for me (even though it was his day off) and confirmed that the oil had been changed but they just forgot to reset the warning lights and that I could take it to any Honda dealer location and have them reset it for me. Thanks again, Marshall :)