I m being generous by giving two stars. The first ...

I m being generous by giving two stars. The first star is location and the second star I ll give to some of the pleasant staff members such as the gentleman that looked after my bags when my room wasn t ready. This hotel experience was anything but a good one, let alone a decent one! Check in was a hassle, rooms were not ready on time and no one would give me even an estimate as to how long it would be before my room was ready. Once I did get my room, my key wouldn t work so had to lug my bags back and forth a few times before I finally got in. The keys stopped working the very first night which i had to make multiple trips again to the check in counter for a working replacement. The pictures online are nothing close to what the hotel looks like. I was given a room on the 11th floor, all three days of my trip, there were cleaning trollies parked up in the middle of the hall way, stains and scrapes on the wall, filthy ripped carpets and an unchanged water filter at the drinking fountain. The room wasn t much better, the bathroom faucet would shut of unexpectedly, the carpets weren t much better than the hall way and neither was the safe wouldn t shut and thus wouldn t let the closet close either. With all that being said, when I brought it up to the staff, all they could say was sorry and nothing more. I will never recommend this place to anyone!