Dylan Johansen

Review of sheraton broadway plantation

I am very disappointed with our recent stay at the...

I am very disappointed with our recent stay at the Sheraton Broadway Plantation. When we made our reservation friends brought to our attention that the resorts lazy river pool and kiddie pool were under renovation and they don t think it would be complete before our arrival but there site stated to be complete by 3/31/18. I personally called the resort directly in 3/23/18 and was advised that all renovations have been completed and pools are all open. Upon arrival to my surprise the lazy river pool and kiddie pool were closed and under construction, so I was lied to and we had young kids traveling with us which made this very unfair. If the resort was honest we would of stayed at another location with better accommodations. To say the least I noticed today that my debit card has been charged three times for the room charges and contacted my bank to verify as well. I contacted the resort spoke to the manager Sam who contacted their processing center and called me back to advise they only charged it once and that my bank must of processed it three times. Seriously that was not what happened. It was incompetent people that didn t know how to process a payment, now I have to file claims and wait 10 days to get my money back. Nice going