We have had the good fortune to have as an oil sup...

We have had the good fortune to have as an oil supplier, one of the best service oriented firms around. Bigelow Oil has been a provider to my mother for over twenty years and a provider to tenants and myself for almost as long a time.

Every time I call the office, I feel as though I am a friend more than a customer who Nick immediately recognizes and welcomes me as though I was at his door greeting me to come in. As many who read this review know that the first person you speak with when calling a business can make or break a business relationship. But this goes even further into the company. When I speak with the lovely woman, Julie, who deals with billing and sometimes scheduling and customer service - I am greeted as though she is speaking to someone she is happy to hear from. (Usually those who call "billing" do not call to say - how thrilled they are with the invoices they receive, and therefore it is unlikely she who deals with those who may be confused, concerned or need clarification. Julie is refreshing, a joy to deal with and is patient with questions that may have obvious answers - that I may have overlooked. Nick, Julie is what my Armenian grandmother used to call a "diamondt".
Then there is Scott, one of Bigelow's service techs who usually services our equipment. Scott is one of the few techs from the many companies we deal with who explains precisely what may require tweaking, why and how - and identifies the parts on the equipment requiring replacement. I appreciate the time and consideration he spends doing so, something I value a great deal. I tend to ask questions -"the whys and wherefores" - I want to know what I am buying and what in fact is the problem and how one will resolve it. Some tech's and customer service people "sort of" explain; some cooperate; and some make me work too hard to understand what's require and what took place.
I would like to offer something constructive. I am sorry. I have as yet found anything to say that may improve the delivery, process, demeanor, service and consideration of those at Bigelow Oil.
I appreciate the company and what they have delivered to me. They don't get on my "TO DO" list, which I appreciate above all.