Brenda Lovell

Review of Dennis Dillon Auto Park and Tr...

My experience at the service department/Auto Shop ...

My experience at the service department/Auto Shop at the Dennis Dillon on Orchard has been unbelievable. And I don't say that in a good way. What a disappointment. I originally bought my car from the Kia Dealership on Orchard. When I had a small scratch that needed to be repaired and painted on the hind quarter of the car, I took it back to this dealership since they were so great to buy from. The auto body shop has not been good at all. I'm very disappointed. My husband and I have talked to the manager and it seems he doesn't even care.

We have it there now for the fourth time. The first time after fixing the small scratch, the area they painted had a clear coat run. They "didn't notice it". They tried buffing it out but of course burned through the paint and needed to keep it longer to repaint. When we went to pick it up the second time, the entire door was a different color. At this point I couldn't be car-less any longer so we took the car and was told to bring it back when we had time. After having it some time and people asking what type of accident we were in because the door was a different color..... I finally found the time to take it back in. This time they gave me a car to drive (A filthy car by the way but they said it's because of the rain and snow) while it was being repainted. They had it for a week, I didn't get a call when they said they were going to call and I had to call them. Asked if my car was ready to go and they said yes. I talked to the manager of the shop and asked if he inspected it and was sure it was done right this time since it was the third time. He said yes. We went to pick it up today and sure enough..... there is over spray on my window molding on the outside of the car in two different places. Austin went out to look at it and said it would only take 10 minutes to clean it up. Why didn't he see that originally when I called about it? When you see silver spray on black, it's not hard to miss.

Sure enough...... there is another problem. He tells us that the paint must have been still wet enough that there is a mark where they tried to remove it. How hard is it to remove from a molding? Most likely they had someone who tried using a buffer and went through the paint. or...If the paint was wet enough for them to do that, why were they sending it home? So I wasted another hour of my time after I already had called to verify. Unprofessional and crappy work. You would think being a dealership they would take pride in their work. So for the fourth time...... we are waiting on our car. Hopefully the paint matches, there isn't over spray, there isn't a clear coat run and that they actually care. If they can't get it right this time, I will suggest they take it somewhere professionally to get it done right.

So frustrating! I grew up around the auto body business in WA state. This would have never happened to a customer. The car would not even be ready unless it was right and detailed. I will not ever go back to this dealership as they don't seem to know how to do things or make things right. The manager has a "I don't care attitude". I thought I was taking it to the right place to start as this where I bought my vehicle but I was obviously wrong.