Today marks the 6th or perhaps 7th time I have bee...

Today marks the 6th or perhaps 7th time I have been contacted for feedback about this service. So ANNOYING. I wish they would put this much effort into the service itself. I needed an oil change, a state inspection, and a nick & ding service. Twice in the past they failed to contact and schedule the ding shield guy to be there... so, I made extra effort to clarify that point this time. Made the appt over the phone, and even had the guy repeat back to me the services requested and confirm that ding shield would be scheduled. When I arrived, the service rep gave me a blank stare... ding shield? What? No clue whatsoever. He "scrambled" to get the tech in there, and seemed to want a pat on the back even though my advance-scheduled appt ended up taking 10 hours.

Also I question their honesty. They hit me up for over $800 on what was supposed to be an included service, citing a nail in one tire, and a need for a rotation (that wasn't due) that was 'on special'. They reminded me that, sadly, run-flat tires can't be patched. I paid up assuming they were being honest about everything. A work colleague of mine took her 3 series in for service, and was also told a similar story about a nail in a tire - and here's what happened: She paid up similarly, then continued to have problems with the tire. She went back in, and was told she had to buy a new tire... because the tire had been plugged. Here's the rub: the only place she ever got service was at Richmond BMW!!! SO... what happened was, they charged her full price, told her the runflat couldn't be plugged, and then plugged it and sent her on her way. Unbelievable dishonesty! For all I know they did the same thing to me. I wonder if this is an ongoing scam.

I would advise all to steer well clear of this place. I love my 535, but I wouldn't trust this place to service a lawnmower. I originally rated my service 4/5 stars, complaining only about the miscommunication and huge delay. Then the requests persisted for more feedback, so I rated them 3. And the requests just keep on coming. And then I heard my friend Kelly's ordeal with the tire. I am done with these guys.