Our first experience with Dick Norris GMC Buick in...

Our first experience with Dick Norris GMC Buick in Palm Harbor was an internet inquiry about one of the vehicles we were interested in. Their internet site asked us if we wanted to "Make An Offer" for the vehicle we were previewing online. I thought what the heck and made what I thought was a fair offer. I did not expect them to accept it as it has been our experience with other dealerships that they always say no to what you propose. I got a phone call and an email from Joe Cappello letting me know that they had accepted my offer and included details with an out the door cost. Wow, I did not expect that!

Then I thought to myself well that will probably change when I get to the dealership. Nope, I was wrong again. What a pleasant experience. We got a higher amount for our trade than anyone else offered. We got the deal that we wanted and we got the monthly payment that we wanted and on top of that - finance quoted us an acceptable interest rate and then when we got to our appointment to sign the paperwork we found out that he was able to get the interest rate even lower than he quoted us. Wow again! They did not have to do that - we were happy with the first rate quoted.

Needless to say that due to all of the things above (especially fighting for a lower interest rate for us and giving us more for our trade) we will be customers for life! Thanks again to Joe and Frank for treating us with respect and professionalism. We will be back when we are ready for another vehicle!

Sincerely,
The Harringtons