Date of Visit: 12/30/19

Date of Visit: 12/30/19
I took a family member, per their request, to the ER on a Monday afternoon. The first thing I saw in the lobby was a used exam glove on the floor. That set the tone for the visit. This was the dirtiest I've ever seen this hospital to be. It appeared no one had clean in at several days. I saw trash under 3 or 4 chairs in the waiting room, and the ER floors were awful. Restrooms in the ER reeked of urine and toilet seats were dangerously loose. We appeared to be in an older section of the ER where rooms are just divided by curtains. This is in no way HIPAA compliant as everyone could hear everyone else's personal information. My relative had severe back pain and couldn't lie down, but only one very thin pillow was provided. We asked about a couple more pillows and were told "I'm not sure we have any". Had to prop the person up using their bunched up coat and sweatshirt. Eventually someone brought in a 2nd pillow after a patient in another curtained area told them we needed one!!! In the 4 hours I was there I saw no one clean anything, and staff in general was in short supply. I've given 2 stars which I feel is generous, because some of the staff were very nice. Most, however, seemed like they were just serving time until they could get out of there. I would never go to this location by choice.