John Metzler

Review of PEP BOYS AUTO PARTS

I've been going here for 6 years out of convenienc...

I've been going here for 6 years out of convenience, which is why they're even earning a star. Weekend hours allow me to get my car serviced without interrupting my work week.

Any time I make an appointment online or over the phone, it is not honored at the shop for a variety of reasons. It's like nobody logs the appointments and the online system is make believe. On multiple occasions I have needed to bring my car back because a mechanic left a tool under my hood or they forgot to complete a requested service. I mark my tires when I request a tire rotation because they don't always rotate them when requested. I have had batteries installed there incorrectly, which by their own admission, resulted in a shorter battery life.

Recently I called ahead for an oil change in the morning, I was assured they would get to the car by the end of the day, only to be informed at the end of the day that they did not have time to complete the work. There was no effort to prioritize my car the next morning and I was offered an appointment several days later, which I have no faith in. This has happened on multiple occasions.

I'm sure there are great people and mechanics that work here and it's possible that you will receive excellent service, but I continue to experience sloppy work and sub-par service year after year.