This was the most disappointing hotel stay I ever ...

This was the most disappointing hotel stay I ever experienced in Singapore. It was totally unexpected from a luxury hotel which is one of the most expensive (if not the most expensive) hotel in Singapore. Service was incredibly poor.

Booked the hotel for my partner's birthday as we wanted to celebrate somewhere special amidst COVID. Instead of feeling relaxed, I felt anxious and upset throughout my stay. Having to make so many calls for various services or requests repeatedly as things just didn't come the first time round (other Google reviews seem to indicate the same thing).

Firstly, we booked a Premier Seaview Room. To my surprise (please look at the photos), the room was 3/4 greenery view with 1/4 of the sea which could only been seen at a certain angle. Please do not market your room as a Premier Seaview room and charge us a premium if it is not actually a room that has a seaview. This is disingenuous. Secondly, house keeping was poor - there's blood stains on the pillows (please refer to photos) and the tissue box was empty after only taking two tissues. There was also a used tissue on the toilet floor when we just entered the room. Thirdly, we were told that we would get a complimentary birthday cake to help celebrate before checking in (via call with the culturist). There was no cake and I had to call twice before the cake arrived at night at 10pm, which was almost the end of the day.

Lastly, the worse thing about the entire hotel is that the hotel staff really doesn't seem to care at all. No one briefed us about any of the activities in the hotel - we had to find out everything ourselves. There's complimentary afternoon tea from 3-5pm at the Living Room. No one mentioned this and when we found out and made our way there at 3pm, it was full (fine, not a problem) but I was just told, "head down and wait, we will call you". My partner and I waited at the seating area for 15 minutes. I went up again and another staff then said, "oh you actually have to leave your name with the bell staff". No one informed us about this. When we left our names, it was already getting late from all the waiting and we were no.9 on the list and told, "we will call you when there's room". No one did till 4.40pm and I had to call the staff who then informed me that it was okay to head over now. The place was literally empty by this time but no one actually informed us to tell us that we could go over and I had to call and find this out.

The one star is for the exceptional service staff at the Knolls, Cassia (food was awesome), and the terrific pool staff. They were the saving grace of this staycation.

Aside from that, I would highly suggest people reconsider if they would like to pay 6 star hotel pricing for 3 star hotel service. If you are looking for a relaxing stay amidst COVID, then Capella is clearly not the place to be. Their service leaves so much to be desired.