When you land in any hotel it's not just the ameni...

When you land in any hotel it's not just the amenities, room size and different facilities which make it unique and beautiful experience but for me the most important is human touch and interaction with the staff and the extra miles which they go counts.
We planned a day out from our usual routine and planned a day s staff at Jaipur Trident hotel.
We stayed from 14th - 15th Feb, I enrolled for there privilege membership before booking so got some additional benefits like discounted price.
Made a goof-up at the time of booking I booked twin bed instead of King size, which was corrected and updated at the time of check-in. I count myself fortunate as hotel was fully booked.
Check-in process was very smooth, people at front desk make you comfortable and welcome drinks (Ginger drink is not up to my liking ) served here. Mr. Thapa (Manager) talked to us and made us comfortable. Sanya made our check-in comfortable and super smooth, within 5 mins our request of change in booking from Twin to King side bed was accepted. Also added one bed for our child while check-in.
Dashing young guy from front desk Gravit, took us to the room on the way explained different amenities which hotel has and timing for breakfast and lunch etc..
At the time of booking, we couldn t get a Lake side room as all the lake side rooms were booked, got the garden facing room, it doesn t have exciting view so nothing to add on this.
To be frank first impression of room, its small. But that doesn t make me change my impression about the hotel at all.
Another important thing during Covid time, nothing was mentioned whether our room was sanitized or not, which is a big led down.
We ordered Lunch in room it taste good, but it could be improved. I think it suits more for the taste buds of tourists from around the world, but Indians will find it on little low on spices and bland.
This property has a Kid s Club, with swings and slops installed in garden area and a big tent with different activities (painting, cupcake making and some playstation ) which are planned a for each day. Details for the same on notice board outside restaurant. My kid enjoyed this place a lot.
Before leaving for scene sites near by Amer Fort, Panna Meena ka Kund, Hathi gaon we had some snacks those were good.
Especial mention here for Kinely and Somaya who took extra care for me and my family during our restaurant visits. Thanks a lot guys.
Next day morning break fast, which was part of room booking was very good.
There could be only some other places with more variety in morning breakfast buffet. Very good spread and well-mannered staff.
Check-out was another thing, due to a Wedding event in hotel, things were mismanaged at the exit as check-in and checkout was at the same gate, people who are coming to wedding were leaving there cars on the main gate blocking it for guests who were leaving. It was chaotic situation.
Final words
I ll not come to this hotel for big rooms.
But I ll surely come back to this hotel for most courteous staff, good breakfast, Kids Club and clean and big pool.
Thanks Trident, for this lovely experience. Especial thanks to Mr. Thapa, Sanya, Garvit, Somaya and Kinely in no specific order . I pretty sure other staff members are equally well mannered, but I didn t get chance to interact with them.

Edited : Thanks Abhishek for calling me and updating on my concerns raised in the review. Will sure come back soon to stay in your hotel.