Vhailor

Review of Shangri La Georgetown,Penang

I have very mixed feelings about this hotel. Looks...

I have very mixed feelings about this hotel. Looks like if you don't book a club room you get a different experience. On the whole the hotel is good. Has a great feel to it and reception was friendly and helpful. The room itself was also nice but there were 1 or 2 things that was annoying. I believe that there are 2 emergency lights beside the bed on both sides but this thing keeps flickering every few seconds. I found it extremely annoying and it disrupted my sleep and besides I don't think any flickering lights are safe for anyone with epilepsy. Granted I doubt anyone will keep staring at the light but management should take note. Furnishings in the room is nice but in the bathroom although grohe was used, someone was being cheap by substituting and using a cheap hose instead of the original grohe hose resulting in the shower being loose. So the showerhead kept spraying towards the side wall. Honestly if you guys want to use premium furnishings then you should ensure if the items get spoilt reuse the same brand or get something that's actually compatible. My biggest disappointment is probably the cafe staff downstairs. I've had dinner and breakfast there and honestly aside from the staff that greats the guest and ask for your room number the rest are hopeless. None bother to greet you or even smile. 1 server was even rude to me at dinner and another during breakfast didn't even bother to ask if I wanted coffee or tea. The spread itself was nothing great and variety between the days were not inspiring. I recall that we had satay for dinner but nobody bothered to refill the satay kuah. When I asked , the staff buat dunno only. Sad to say no matter how great a hotel is and even if it's Shangri-la standards, if your staff is worse than a kopitiam shop then ure gonna lose your reputation and business. I for 1 will not be coming back. 1 good point is the room AC can actually go down to 5 degrees! That was blissfully amazing.