ashley segovia

Review of Schlotzsky's, Inc.

If I could give no stars I would HORRIBLE customer...

If I could give no stars I would HORRIBLE customer service I will not be back. Joanne T was the absolute worst fist she rushed me through my order & wouldn t even let me get a word in, then when my boyfriend ordered & knew what he wanted she rudely told him to wait because she couldn t keep up with his order. The wait wasn t long but they got our order wrong, normally I wouldn t mind I understand people make mistakes but her response to the concern sealed the deal & is the reason for the 1 star review. She was cleaning up the drink area when I told her excuse me they got our order wrong she cut me off mid sentence & turned her back walked to the kitchen told the guys working hey guys then turns & looks at me & tells me very child like okay now you, come here walk around the counter & tell them what the problem is First off it is not the customers job to tell your employees how to do their jobs! When I asked her for my money back she wanted to argue with me & tell me the reason she had me tell the guys was because she was busy at the counter with somebody else. She definitely was not with a customer as I watched her clean up the sauce bottles by the straws before I asked for her help, I told her no you weren t she then insisted on arguing & saying yes she was with someone else I told her just give me my money back because I wasn t going to argue with her. She then proceeded to try to justify herself again & tell me the reason she wanted me to tell the guys is because she doesn t handle the food yet she s the one whom brought us our food. I wasn t asking her personally to re-make my food I was asking her to do her due diligence and make it right clearly I was asking for to much. I will not be back to this family owned establishment. Ohh & right before this incident I watched her argue & not acknowledged another customer ask politely for his money back for waiting too long instead of apologizing & trying to rectify the situation she told him to wait so she could find out where his order was he had to ask her 3-4 times for her to give him his money back then she proceeded to try to argue with him too. Horrible experience will not ever be back, so many better ran Schlotzsky s to choose from in Austin do not choose this one!