Seyada Shah

Review of Spire BMW & MINI

Receptionist was not helpful at all, I found her r...

Receptionist was not helpful at all, I found her rude and not welcoming. I won t be using barons Watford bmw again for future services. I was told to use the self check in to drop my key off, as it was my first time I did find the check in a bit fiddly. At one point I got stuck and couldn t go next, I asked the receptionist to help her response was have you answered the questions? from my knowledge I thought I had hence why I asked for help? She eventually came over and it was with frustration that she had to get up from her seat, did something on the screen and walked away. Never have I experienced a staff member who is a receptionist so rude and unwelcoming! If your receptionist cannot do her job and make you feel welcomed then she definitely needs training on how customer service role works.

I have been using Borehamwood for previous services and I will be using them for future references, however, the man dealing with my car after I dropped it off was helpful, initially dropped off for MOT but needed some extra work done as I failed the MOT check, received a call before midday and explained what work needed to be carried out and got it done. Received a text to pick up my vehicle and paid for my invoice online.