Megan Kapinos Review of Alston's Hallmark
Terrible. We called in a takeout order at 5:30 and...
Terrible. We called in a takeout order at 5:30 and were told it would be ready by 6:15. We arrived at 6:20 and it turns out our order was never entered. They didn't tell us though and asked us to sit as our order would be up in a minute. After waiting for 20 minutes, my husband asked when it would be ready and we were told 30 more minutes. Then it became clear the order was never entered. They ran back to the kitchen and decided to give us someone else's order and said we'd be ready in 5 minutes. We waited another 10 before they came out with our food. They apologized but never offered any sort of discount or refund for having to wait until 6:50 to get our food when we ordered it at 5:30 which is what you do in the restaurant industry in this situation. We had a toddler waiting with us which made it even more frustrating. Finally after returning home with our order, we realized they didn't give us our rice. We will never go back to this restaurant again.
Comments: