Jaclyn Holden

Review of Twin City Subaru

I had a really really good experience buying my FI...

I had a really really good experience buying my FIRST EVER new car with Twin City Subaru. All of the staff with whom I dealt were kind and enthusiastic and reassuring. Eric immediately made me feel comfortable and walked me through everything I wanted to know. He was willing to let me test drive any car I wanted and I never felt rushed. He was never condescending or overbearing when explaining things to me and he knew everything about everything--so many different features--he was able to answer every question I could think of. And even brought up and answered questions that I didn't think of, but were important for me to know.
Eric is the main reason I'm so happy with the car I chose--I didn't know what I wanted when I walked in, but he helped me think through my priorities and all of my options to find the perfect fit. And when I finally got my car Eric took the time to show me every bell and whistle--of which there are many, I was overwhelmed (I was stepping out of a 2006 into a 2018 and still thought that my 6-disc changer was fancy).
Even while talking about prices and financing I always felt comfortable, which completely surpassed my expectations--I was so worried about feeling awkward and pressured.
Desmond really made me feel completely comfortable also, going through the credit application and other financial paperwork. He was very personable and made sure I understood everything without making me feel talked-down-to.